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TEAM & PEOPLE

Home Services

The departments, roles, and systems a home-services business needs, mapped

What it solves

Home service businesses rely on local homeowners finding them, a full calendar, and one job turning into many. This map lays out five departments, Get Found, Quote & Book, Do the Job, Keep Customers Happy, and Run the Business, with roles like booker, field techs, and fix-it follow-up, so you see who owns what and where the gaps are.

What this is worth: A consultant designs your org at $150 to $300 an hour.

What is inside

  • Get Found roles aimed at local homeowners: profile owner, review requester, and referral follow-up
  • Quote & Book department with booker or estimator, closer, and scheduler
  • Do the Job team of crew lead, field techs, and a quality check at the home
  • Keep Customers Happy roles for customer communication, follow-up, and warranty or fix-it work
  • Run the Business slots for bookkeeping, supplies purchasing, and office admin
Home Services preview

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$19

Instant download with a copy-paste AI prompt. Yours to keep.

48-Hour Refund Policy. If this is not right for you, tell us within 48 hours of your purchase and we will refund you. After 48 hours all sales are final.

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What is next

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Questions, answered

You write GAP. The map treats each gap as your next hire or system, and its standard is that gaps are marked, not hidden, so the weak spots show up on the page.

Yes. Keep Customers Happy is built around communication and follow-up that turn one job into many, with roles for a customer communicator, follow-up, and warranty or fix-it work.

An honest look at who does what today, about 30 minutes, and the map itself. You work through the five departments one at a time and name an owner for each.

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