TEAM & PEOPLE
Auto Services
The departments, roles, and systems an auto-services business needs, mapped
What it solves
Auto shops earn trust with clear estimates, repairs done right the first time, and reminders that bring cars back. This map lays out five departments, including Book & Estimate and Do the Work, with roles like service advisor, lead tech, and service reminder sender, so you can see who owns each part of the shop and which gap to close next.
What this is worth: A consultant designs your org at $150 to $300 an hour.
What is inside
- Get Found roles with a service reminder sender beside your Google profile owner
- Book & Estimate department with service advisor, estimator, and scheduler
- Do the Work roles: lead tech, technicians, and a quality and safety check
- Keep Customers roles for service advisor follow-through, reminders, and warranty handling
- Run the Business slots for bookkeeping, parts and inventory, and shop admin
One time
Instant download with a copy-paste AI prompt. Yours to keep.
48-Hour Refund Policy. If this is not right for you, tell us within 48 hours of your purchase and we will refund you. After 48 hours all sales are final.
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Questions, answered
The service advisor is a key role in both Book & Estimate and Keep Customers, covering clear quotes up front and honest communication after. The map lets you see whether one person carries both.
Yes. Get Found includes a service reminder sender, and Keep Customers includes follow-up and reminders, the roles the map ties to bringing cars back and building repeat customers.
Run the Business names a parts and inventory role alongside bookkeeping and shop admin. If nobody owns parts today, you write GAP, and that becomes a candidate for your next hire or system.
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